Privacy Policy
At Fur & Coffee, we’re committed to protecting your privacy and handling your personal information with care. This policy outlines how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect personal information when you:
- Place an order
- Create an account
- Apply for a wholesale account
- Submit a stockist application
- Join our mailing list
- Contact us
- Browse our website
This may include your name, email, phone number, business details, ABN, address, payment information (processed securely), and website usage data.
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Create and manage accounts
- Assess wholesale applications
- Add approved businesses to our Stockists page (business details only)
- Communicate with you
- Improve our website
- Send marketing emails (if you opt in)
- Comply with legal obligations
3. Stockist Listings
If you apply to become a stockist:
- Only your business details will appear publicly
- Personal information such as your name, ABN, private phone number, and email will remain confidential
4. Cookies & Tracking
We use:
- Google Analytics 4
- Meta Pixel
- Klaviyo tracking
These tools help us understand website performance and improve your experience.
5. Sharing Your Information
We may share information with trusted service providers such as:
- Payment processors
- Shipping carriers
- Email marketing platforms
- Website hosting providers
- Analytics services
We never sell your personal information.
6. Overseas Disclosure
Some service providers may store data overseas. We ensure they meet strict privacy and security standards.
7. Access, Correction & Deletion
You may request access to your personal information or ask us to correct or delete it by contacting admin@furandcoffee.co.
8. Complaints
If you have concerns about your privacy, please contact us. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
9. Updates
We may update this policy from time to time. The latest version will always be available on our website.